# Zendesk: Major incident: Mail Delivery issues using the Zendesk Microsoft Exchange Connector

> Major incident: Mail Delivery issues using the Zendesk Microsoft Exchange Connector. Detected 2026-11-12 by Rewindex: what changed on Zendesk’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i505e893f785dec
Last updated: 2026-11-12T19:13:01Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-12 18:15 UTC · Detected: 2026-11-12 19:13 UTC
- [Source: https://status.zendesk.com/incidents/10603](https://status.zendesk.com/incidents/10603)
- [Company: Zendesk](https://rewindex.com/company/zendesk.md)
- Versions: before (none: first archived) → after incident\_version:332/10603@5335a807b849
- Change 1 of 1 for this incident

Incident page (full timeline): [Mail Delivery issues using the Zendesk Microsoft Exchange Connector](https://rewindex.com/company/zendesk/incidents/10603.md)
## What changed

**1. Added: Title**

```diff
+ Mail Delivery issues using the Zendesk Microsoft Exchange Connector
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-12 18:15 UTC
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 18:15 UTC | Major incident: Mail Delivery issues using the Zendesk Microsoft Exchange Connector (this change) | major |

All Zendesk changes: [timeline](https://rewindex.com/company/zendesk/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Mail Delivery issues using the Zendesk Microsoft Exchange Connector on Zendesk’s status page, changed 2026-11-12 18:15 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i505e893f785dec
- Citation: Zendesk, “Major incident: Mail Delivery issues using the Zendesk Microsoft Exchange Connector” (2026-11-12 18:15 UTC). Archived by Rewindex: https://rewindex.com/change/i505e893f785dec (CC BY 4.0).
- Markdown link: `[Zendesk: Major incident: Mail Delivery issues using the Zendesk Microsoft Exchange Connector (2026-11-12)](https://rewindex.com/change/i505e893f785dec)`


---
Canonical: https://rewindex.com/change/i505e893f785dec · Markdown: https://rewindex.com/change/i505e893f785dec.md · JSON: https://rewindex.com/api/v1/changes/i505e893f785dec · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T02:16:11.798Z