# JFrog: Critical incident: Potential JFrog Xray Service Disruption Across All Regions

**Summary:** JFrog reported a critical potential Xray disruption across all regions, with a subset of customers potentially experiencing authentication errors or failures accessing Xray and performing related operations. It started at 2026-07-12 10:45 UTC and was resolved at 2026-07-12 12:45 UTC, lasting 1 h 59 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-12 10:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5nnjbm2hh090](https://stspg.io/5nnjbm2hh090)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/7swzdj8rq5x7@e58b8168e775
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Potential JFrog Xray Service Disruption Across All Regions
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-12 10:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-12 12:45 UTC
```

**6. Added: Affected components**

```diff
+ APAC - South1 (Mumbai) - AWS - Security - Xray, APAC - South1 (Mumbai) - GCP - Security - Xray, APAC - SouthEast2 (Sydney) - AWS - Security - Xray, Europe - West1 (Ireland) - AWS - Security - Xray, Security - Xray, South America - Brazil (São Paulo) - AWS - Security - Xray, South America -  Brazil South (São Paulo)  - Azure - Security - Xray, US - East1 (N. Virginia) - AWS - Security - Xray, US - East1 (S. Carolina) - GCP - Security - Xray, US - West1 (Oregon) - GCP - Security - Xray, US - West2 (Oregon) - AWS - Security - Xray
```

**7. Added: Update** (investigating) · 2026-07-12 10:45 UTC

```diff
+ We are investigating a potential service disruption affecting JFrog Xray across all regions. A subset of customers may experience authentication errors or failures when accessing Xray and performing Xray-related operations. Our engineering teams are actively working to restore normal service. We will provide another update within the next hour.
```

**8. Added: Update** (resolved) · 2026-07-12 12:45 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-12 10:45 UTC | Critical incident: Potential JFrog Xray Service Disruption Across All Regions (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i502d4e3ffd8f7c · Markdown: https://rewindex.com/change/i502d4e3ffd8f7c.md · JSON: https://rewindex.com/api/v1/changes/i502d4e3ffd8f7c · Generated 2026-10-18T02:54:45.639Z