# Strapi Cloud: Critical incident: Some projects may be unavailable

**Summary:** Some Strapi Cloud projects in the Asia/Pacific region were temporarily unavailable in a critical incident caused by an incident with its underlying hosting provider. It started at 2026-09-11 05:47 UTC and was resolved at 2026-09-11 06:48 UTC, lasting 1 h 0 min; the provider identified the issue and worked on a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-11 05:47 UTC · Detected: 2026-10-17 18:22 UTC
- Source: n/a
- [Company: Strapi Cloud](https://rewindex.com/company/strapi-cloud.md)
- Versions: before (none: first archived) → after incident\_version:210/1059492@719fdeebaa64
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some projects may be unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-11 05:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-11 06:48 UTC
```

**6. Added: Update** (downtime) · 2026-09-11 05:47 UTC

```diff
+ Due to an incident with our underlying hosting provider, some projects may be temporarily unavailable. We are actively working with our provider to resolve the issue.
```

**7. Added: Update** (downtime) · 2026-09-11 06:42 UTC

```diff
+ Our hosting provider has identified the issue and is working on the fix. Only clients from the Asia/Pacific region are impacted.
```

**8. Added: Update** (resolved) · 2026-09-11 06:48 UTC

```diff
+ The incident is finished.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-11 05:47 UTC | Critical incident: Some projects may be unavailable (this change) | outage |

All Strapi Cloud changes: [timeline](https://rewindex.com/company/strapi-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4fc3f7d77d8e34 · Markdown: https://rewindex.com/change/i4fc3f7d77d8e34.md · JSON: https://rewindex.com/api/v1/changes/i4fc3f7d77d8e34 · Generated 2026-10-18T03:55:43.613Z