# Jotform: Major incident: HIPAA - Increased HTTP 502 Errors

**Summary:** Jotform reported a major HIPAA-region incident involving increased HTTP 502 errors and storage-layer performance degradation. The recorded start is 2021-02-10 10:30 UTC, but resolution is dated 2021-02-04 16:00 UTC, so duration is unknown; the resolution update states performance returned to normal after 24 minutes of downtime. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-02-10 10:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xy6cm4z08cgv](https://stspg.io/xy6cm4z08cgv)
- [Company: Jotform](https://rewindex.com/company/jotform.md)
- Versions: before (none: first archived) → after incident\_version:248/g2py6nsg788q@d15f3a5015de
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ HIPAA - Increased HTTP 502 Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-02-10 10:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-02-04 16:00 UTC
```

**6. Added: Update** (resolved) · 2021-02-04 16:00 UTC

```diff
+ HIPAA region experienced performance degradation on storage layer. Performance back to normal after 24 mins of downtime.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-02-10 10:30 UTC | Major incident: HIPAA - Increased HTTP 502 Errors (this change) | outage |

All Jotform changes: [timeline](https://rewindex.com/company/jotform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4f52c31404c41e · Markdown: https://rewindex.com/change/i4f52c31404c41e.md · JSON: https://rewindex.com/api/v1/changes/i4f52c31404c41e · Generated 2026-10-18T03:55:50.995Z