# WorkOS: Major incident: Elevated API Errors

**Summary:** WorkOS reported a major incident affecting AuthKit and Core Services - AuthKit, with elevated API errors and latency from 2026-02-24 10:11 UTC to 2026-02-24 11:16 UTC, lasting 1 h 5 min. The team identified the issue and implemented a fix; all services returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-24 10:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yx0p47vjb92h](https://stspg.io/yx0p47vjb92h)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/z5qqjs38v6r1@b97583d9c19a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated API Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-24 10:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-24 11:16 UTC
```

**6. Added: Affected components**

```diff
+ AuthKit, Core Services - AuthKit
```

**7. Added: Update** (investigating) · 2026-02-24 10:11 UTC

```diff
+ We’re investigating elevated API errors and latency.
```

**8. Added: Update** (identified) · 2026-02-24 10:39 UTC

```diff
+ Our team has identified the issue and is implementing a fix.
```

**9. Added: Update** (resolved) · 2026-02-24 11:16 UTC

```diff
+ All services have returned to normal. This incident is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-24 10:11 UTC | Major incident: Elevated API Errors (this change) | outage |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4f466466b25565 · Markdown: https://rewindex.com/change/i4f466466b25565.md · JSON: https://rewindex.com/api/v1/changes/i4f466466b25565 · Generated 2026-10-18T02:55:13.759Z