# HashiCorp: Major incident: Infragraph Snapshot are stuck

**Summary:** HashiCorp reported stuck Infragraph snapshots and degraded performance, with major impact, starting at 2026-08-05 20:09 UTC. The incident lasted 1 h 58 min and was resolved at 2026-08-05 22:08 UTC; engineering said systems should be operating normally, but provided no cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-05 20:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.hashicorp.com/incidents/01KZ9RQERNZYT0WDPT5BQ0QYGB](https://status.hashicorp.com/incidents/01KZ9RQERNZYT0WDPT5BQ0QYGB)
- [Company: HashiCorp](https://rewindex.com/company/hashicorp.md)
- Versions: before (none: first archived) → after incident\_version:190/01KZ9RQERNZYT0WDPT5BQ0QYGB@5f319d9fdb06
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Infragraph Snapshot are stuck
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-05 20:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-05 22:08 UTC
```

**6. Added: Update** (investigating) · 2026-08-05 20:09 UTC

```diff
+ We are aware of and investigating reports of degraded performance. Our team is working to identify and resolve the issue. We will post updates with more information as it becomes available.
```

**7. Added: Update** (resolved) · 2026-08-05 22:08 UTC

```diff
+ Our Engineering team has resolved the issue. These systems should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-05 20:09 UTC | Major incident: Infragraph Snapshot are stuck (this change) | degradation |

All HashiCorp changes: [timeline](https://rewindex.com/company/hashicorp/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4ec482a1179382 · Markdown: https://rewindex.com/change/i4ec482a1179382.md · JSON: https://rewindex.com/api/v1/changes/i4ec482a1179382 · Generated 2026-10-18T01:30:27.675Z