# Teleport: Major incident: New Tenant Onboarding Failures

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-01-09 23:26 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/5p1pcps1cswr](https://stspg.io/5p1pcps1cswr)
- [Company: Teleport](https://rewindex.com/company/teleport.md)
- Versions: before (none: first archived) → after incident\_version:757/c0t7z338bp5d@9040a8d59f6a
- Change 1 of 1 for this incident

Incident page (full timeline): [New Tenant Onboarding Failures](https://rewindex.com/company/teleport/incidents/c0t7z338bp5d.md)
## What changed

**1. Added: Title**

```diff
+ New Tenant Onboarding Failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-09 23:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-10 00:17 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Signups
```

**7. Added: Update** (identified) · 2025-01-09 23:26 UTC

```diff
+ We're currently investigating an issue that prevents new tenants from onboarding.
```

**8. Added: Update** (identified) · 2025-01-10 00:16 UTC

```diff
+ New tenant onboarding is restored.
```

**9. Added: Update** (resolved) · 2025-01-10 00:17 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-09 23:26 UTC | Major incident: New Tenant Onboarding Failures (this change) | major |

All Teleport changes: [timeline](https://rewindex.com/company/teleport/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4ec21e5244f34b · Markdown: https://rewindex.com/change/i4ec21e5244f34b.md · JSON: https://rewindex.com/api/v1/changes/i4ec21e5244f34b · Generated 2026-10-19T21:43:51.613Z