# Bandwidth: Major incident: Toll-Free Port Activation Incident

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-21 21:36 UTC · Detected: 2026-10-21 21:43 UTC
- [Source: https://stspg.io/3t0q5c7mnws3](https://stspg.io/3t0q5c7mnws3)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before (none: first archived) → after incident\_version:690/w3c7nzlfp5sj@30bc2ab43723
- Change 1 of 1 for this incident

Incident page (full timeline): [Toll-Free Port Activation Incident](https://rewindex.com/company/bandwidth/incidents/w3c7nzlfp5sj.md)
## What changed

**1. Added: Title**

```diff
+ Toll-Free Port Activation Incident
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-21 21:36 UTC
```

**5. Added: Affected components**

```diff
+ Number Management Services - Number Porting, Number Porting
```

**6. Added: Update** (investigating) · 2026-10-21 21:36 UTC

```diff
+ Bandwidth teams are investigating intermittent port activation failures for Toll-Free ports.  These orders may fail with an unexpected error code.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 21:36 UTC | Major incident: Toll-Free Port Activation Incident (this change) | major |

All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4de25c52f5eb17 · Markdown: https://rewindex.com/change/i4de25c52f5eb17.md · JSON: https://rewindex.com/api/v1/changes/i4de25c52f5eb17 · Generated 2026-10-22T01:29:19.747Z