# Lever: Major incident: Lever - Resume Parsing Outage

**Summary:** Lever reported a major resume parsing outage starting 2025-10-20 14:54 UTC, with intermittent parsing disruptions attributed to the AWS outage and residual issues at its resume parsing vendor. The incident was resolved at 2025-10-21 12:08 UTC after 21 h 14 min; customers could encounter intermittent disruptions when parsing resumes during that period. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 14:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/268qvjk09dbv](https://stspg.io/268qvjk09dbv)
- [Company: Lever](https://rewindex.com/company/lever.md)
- Versions: before (none: first archived) → after incident\_version:230/f82mf96t6186@5d9198fcbb5c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Lever - Resume Parsing Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 14:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-21 12:08 UTC
```

**6. Added: Affected components**

```diff
+ Amazon Web Services, Global Data Center - LeverTRM - Hire, Third-Party Infrastructure Dependencies - Amazon Web Services
```

**7. Added: Update** (identified) · 2025-10-20 14:54 UTC

```diff
+ Due to the widespread AWS outage, we are experiencing intermittent issues with our resume parsing services.  We will provide updates as soon as they become available.
```

**8. Added: Update** (identified) · 2025-10-20 20:20 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (identified) · 2025-10-20 20:21 UTC

```diff
+ Although AWS has made significant progress in their recovery efforts, our resume parsing vendor continues to experience residual issues. As a result, users may still encounter intermittent disruptions with our resume parsing services. We are actively monitoring the situation and will provide further updates as they become available.
```

**10. Added: Update** (resolved) · 2025-10-21 12:08 UTC

```diff
+ Early on October 20, 2025, Amazon Web Services (AWS) experienced a major outage in its US-EAST-1 (Northern Virginia) region, resulting in widespread disruptions across numerous platforms. Employ Services, along with several of our third-party vendors, were impacted by this outage, leading to intermittent functionality issues and periods of inaccessibility across our systems. The issue has since been resolved, and our teams continue to actively monitor for any residual effects to ensure full platform stability.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 14:54 UTC | Major incident: Lever - Resume Parsing Outage (this change) | outage |

All Lever changes: [timeline](https://rewindex.com/company/lever/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4ddf32b2da0555 · Markdown: https://rewindex.com/change/i4ddf32b2da0555.md · JSON: https://rewindex.com/api/v1/changes/i4ddf32b2da0555 · Generated 2026-10-18T02:54:49.993Z