# Pendo: Major incident: Pendo Resource Center Missing

**Summary:** Pendo's Resource Center was missing from its own application, affecting Pendo UI in an incident rated major. It started at 2024-09-10 02:17 UTC and was resolved at 2024-09-10 02:42 UTC, lasting 24 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-10 02:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/12ck2069jznh](https://stspg.io/12ck2069jznh)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/b4lpkq1ls8ks@983caaae8027
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Pendo Resource Center Missing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-10 02:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-10 02:42 UTC
```

**6. Added: Affected components**

```diff
+ Pendo UI
```

**7. Added: Update** (investigating) · 2024-09-10 02:17 UTC

```diff
+ We are currently investigating an issue where the Resource Center is missing on Pendo's own application.
```

**8. Added: Update** (resolved) · 2024-09-10 02:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-10 02:17 UTC | Major incident: Pendo Resource Center Missing (this change) | outage |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4dddbbd94cf12b · Markdown: https://rewindex.com/change/i4dddbbd94cf12b.md · JSON: https://rewindex.com/api/v1/changes/i4dddbbd94cf12b · Generated 2026-10-18T02:31:32.239Z