# Canva: Major incident: Users may experience issues with Logging in/Signing up.

**Summary:** Canva reported a major incident affecting logging in and signing up, starting 2026-01-07 23:29 UTC and resolved 2026-01-08 03:09 UTC, lasting 3 h 39 min. A fix was in place by 2026-01-08 01:02 UTC, followed by monitoring; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-07 23:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/63q8kmptd1xk](https://stspg.io/63q8kmptd1xk)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/0fw8w9zw1cf3@924b18e037d0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users may experience issues with Logging in/Signing up.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-07 23:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-08 03:09 UTC
```

**6. Added: Update** (investigating) · 2026-01-07 23:29 UTC

```diff
+ Users may experience issues with Logging in/Signing up.  We are currently investigating the issue and will keep you updated.
```

**7. Added: Update** (monitoring) · 2026-01-08 01:02 UTC

```diff
+ The fix has been put in place and we are monitoring the issue
```

**8. Added: Update** (resolved) · 2026-01-08 03:09 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-07 23:29 UTC | Major incident: Users may experience issues with Logging in/Signing up. (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4d924aab5854a1 · Markdown: https://rewindex.com/change/i4d924aab5854a1.md · JSON: https://rewindex.com/api/v1/changes/i4d924aab5854a1 · Generated 2026-10-18T03:55:52.926Z