# Hex: Major incident: Platform instability

**Summary:** Hex reported major platform instability affecting the Main site, starting at 2024-03-09 18:10 UTC and resolved at 2024-03-09 18:47 UTC after 37 min. Hex attributed the instability to a scheduled system change; no specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-03-09 18:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bghjghbl28g8](https://stspg.io/bghjghbl28g8)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/ttg4st8hp478@472b2215870d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Platform instability
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-03-09 18:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-03-09 18:47 UTC
```

**6. Added: Affected components**

```diff
+ Main site
```

**7. Added: Update** (identified) · 2024-03-09 18:10 UTC

```diff
+ We have observed some platform instability due to a scheduled change to our system.
```

**8. Added: Update** (resolved) · 2024-03-09 18:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-03-09 18:10 UTC | Major incident: Platform instability (this change) | degradation |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4d8affc65db416 · Markdown: https://rewindex.com/change/i4d8affc65db416.md · JSON: https://rewindex.com/api/v1/changes/i4d8affc65db416 · Generated 2026-10-18T02:54:11.442Z