# Runway: Major incident: Issues with Seedance and Seedream generations

**Summary:** Runway reported a major incident with increased error rates for Seedance and Seedream generations across App, Backend, and Public API. It started at 2026-06-03 08:04 UTC and was resolved at 2026-06-03 08:23 UTC; the computed duration was 18 min. Tasks were recovering by 08:18 UTC; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-03 08:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fys52bssh29k](https://stspg.io/fys52bssh29k)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/hh7rgcsy58w2@1e737ba0b131
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with Seedance and Seedream generations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-03 08:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-03 08:23 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2026-06-03 08:04 UTC

```diff
+ We're seeing an increased error rate across Seedance and Seedream models. We're conducting an investigation and will share an update as soon as we can.
```

**8. Added: Update** (monitoring) · 2026-06-03 08:18 UTC

```diff
+ We're seeing that both Seedance and Seedream tasks are recovering and we continue to monitor.
```

**9. Added: Update** (resolved) · 2026-06-03 08:23 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-03 08:04 UTC | Major incident: Issues with Seedance and Seedream generations (this change) | outage |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4d21e467f9ae52 · Markdown: https://rewindex.com/change/i4d21e467f9ae52.md · JSON: https://rewindex.com/api/v1/changes/i4d21e467f9ae52 · Generated 2026-10-18T01:54:23.392Z