# Salesloft: Major incident: MS Teams Calls Not Being Recorded

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-19 16:09 UTC · Detected: 2026-10-19 16:13 UTC
- [Source: https://status.salesloft.com/incidents/01M5AET5WQF8BV63CJ63M77DYE](https://status.salesloft.com/incidents/01M5AET5WQF8BV63CJ63M77DYE)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)
- Versions: before (none: first archived) → after incident\_version:256/01M5AET5WQF8BV63CJ63M77DYE@879c800ff984
- Change 1 of 2 for this incident

Incident page (full timeline): [MS Teams Calls Not Being Recorded](https://rewindex.com/company/salesloft/incidents/01M5AET5WQF8BV63CJ63M77DYE.md)
## What changed

**1. Added: Title**

```diff
+ MS Teams Calls Not Being Recorded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-19 16:09 UTC
```

**5. Added: Update** (investigating) · 2026-10-19 16:09 UTC

```diff
+ Some customers may be seeing problems with the Conversation Intelligence bot joining MS Teams calls, resulting in the call not being recorded.  Our engineering team is actively investigating.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 16:09 UTC | Major incident: MS Teams Calls Not Being Recorded (this change) | major |
| 2026-10-19 18:23 UTC | [Incident updated: MS Teams Calls Not Being Recorded](https://rewindex.com/change/r083811d7632d79.md) |  |

Next: [change](https://rewindex.com/change/r083811d7632d79.md) · All Salesloft changes: [timeline](https://rewindex.com/company/salesloft/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4cfb8d8dad21c8 · Markdown: https://rewindex.com/change/i4cfb8d8dad21c8.md · JSON: https://rewindex.com/api/v1/changes/i4cfb8d8dad21c8 · Generated 2026-10-19T23:33:51.132Z