# Hex: Major incident: Issue loading displays in some published apps

**Summary:** Hex reported a major incident affecting display loading in some published apps on the Main site, starting at 2025-12-16 15:11 UTC. A fix was implemented, and the incident was resolved at 2025-12-16 17:43 UTC after 2 h 31 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-16 15:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wynqh9t9w09l](https://stspg.io/wynqh9t9w09l)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/qlw5m42m3l4b@110118e84a0b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue loading displays in some published apps
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-16 15:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-16 17:43 UTC
```

**6. Added: Affected components**

```diff
+ Main site
```

**7. Added: Update** (investigating) · 2025-12-16 15:11 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2025-12-16 15:58 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-12-16 17:21 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-12-16 17:43 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-16 15:11 UTC | Major incident: Issue loading displays in some published apps (this change) | outage |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i4c91c0b5a34af8 · Markdown: https://rewindex.com/change/i4c91c0b5a34af8.md · JSON: https://rewindex.com/api/v1/changes/i4c91c0b5a34af8 · Generated 2026-10-18T03:31:49.705Z