# CockroachDB: Major incident: Serverless clients unable to access GCP Multi-Region Serverless Public Preview hosts

**Summary:** CockroachDB reported a major outage affecting connections to Serverless clusters on the GCP Multi-Region Serverless Public Preview host; other serverless clusters remained fully functional. The incident started at 2023-07-25 21:55 UTC and was resolved at 2023-07-25 23:07 UTC, lasting 1 h 12 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-07-25 21:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r0v9n79zkv6q](https://stspg.io/r0v9n79zkv6q)
- [Company: CockroachDB](https://rewindex.com/company/cockroachdb.md)
- Versions: before (none: first archived) → after incident\_version:138/vxy87qd22s1h@0cdf54d97f84
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Serverless clients unable to access GCP Multi-Region Serverless Public Preview hosts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-07-25 21:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-07-25 23:07 UTC
```

**6. Added: Affected components**

```diff
+ CockroachDB Serverless
```

**7. Added: Update** (investigating) · 2023-07-25 21:55 UTC

```diff
+ Serverless customers may experience issues when connecting to serverless clusters running on the GCP Multi-Region Serverless Public Preview host. Other serverless clusters continue to be fully functional.
```

**8. Added: Update** (identified) · 2023-07-25 22:55 UTC

```diff
+ We have identified the issue impacting connectivity to Serverless clusters on GCP Multi-Region Serverless Public Preview host and are currently working towards resolution.
```

**9. Added: Update** (resolved) · 2023-07-25 23:07 UTC

```diff
+ Issues impacting GCP Multi-Region Serverless Public Preview host cluster connectivity are now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-07-25 21:55 UTC | Major incident: Serverless clients unable to access GCP Multi-Region Serverless Public Preview hosts (this change) | outage |

All CockroachDB changes: [timeline](https://rewindex.com/company/cockroachdb/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4c8409e1306c33 · Markdown: https://rewindex.com/change/i4c8409e1306c33.md · JSON: https://rewindex.com/api/v1/changes/i4c8409e1306c33 · Generated 2026-10-18T02:54:41.181Z