# JFrog: Critical incident: JFrog Cloud Platform outage affecting subset of customers in AWS US East region

**Summary:** JFrog reported a critical Cloud Platform outage affecting a subset of customers in AWS US East, citing an infrastructure issue. It started at 2026-05-21 06:04 UTC and was resolved at 2026-05-21 06:35 UTC, lasting 31 min; JFrog confirmed all regional services were fully operational and engineers continued monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-21 06:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2mhqfxf3sdcz](https://stspg.io/2mhqfxf3sdcz)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/dqqs598n5pqg@0447db5dc6a2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog Cloud Platform outage affecting subset of customers in AWS US East region
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-21 06:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-21 06:35 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, Distribution, Pipelines, Security - Catalog, Security - Curation, Security - JAS, Security - Runtime, Security - Xray, US - East1 (N. Virginia) - AWS - Artifactory, US - East1 (N. Virginia) - AWS - Distribution, US - East1 (N. Virginia) - AWS - Pipelines, US - East1 (N. Virginia) - AWS - Security - Catalog, US - East1 (N. Virginia) - AWS - Security - Curation, US - East1 (N. Virginia) - AWS - Security - JAS, US - East1 (N. Virginia) - AWS - Security - Runtime, US - East1 (N. Virginia) - AWS - Security - Xray, US - East1 (N. Virginia) - AWS - Webhook, US - East1 (N. Virginia) - AWS - Web UI, Webhook, Web UI
```

**7. Added: Update** (investigating) · 2026-05-21 06:04 UTC

```diff
+ We are currently investigating an infrastructure issue in the AWS US East region that may impact a limited number of customers.  Our engineering team is actively working to restore full service.
```

**8. Added: Update** (resolved) · 2026-05-21 06:35 UTC

```diff
+ The issue has been resolved. All services in the AWS US East region are fully operational.  JFrog Engineers are continuing to monitor to ensure stability.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-21 06:04 UTC | Critical incident: JFrog Cloud Platform outage affecting subset of customers in AWS US East region (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4c68e7f654793d · Markdown: https://rewindex.com/change/i4c68e7f654793d.md · JSON: https://rewindex.com/api/v1/changes/i4c68e7f654793d · Generated 2026-10-18T02:55:17.924Z