# Brex: Critical incident: Quickbooks bank feeds connected by Pro Access firms to their clients are...

**Summary:** Brex reported a critical outage of Quickbooks bank feeds connected by Pro Access firms for clients, affecting Partner API and Partner Integrations. It started at 2026-05-02 02:02 UTC and lasted 2 h 7 min, resolving at 2026-05-02 04:09 UTC. Brex rolled out a fix and confirmed successful syncing. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-02 02:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pslr86k5wq2w](https://stspg.io/pslr86k5wq2w)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/kphnj2vps19t@c71e991897ad
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Quickbooks bank feeds connected by Pro Access firms to their clients are...
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-02 02:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-02 04:09 UTC
```

**6. Added: Affected components**

```diff
+ Partner API, Partner Integrations
```

**7. Added: Update** (investigating) · 2026-05-02 02:02 UTC

```diff
+ We are investigating an issue around unavailability of bank feeds connected by Pro Access firms to Quickbooks for their clients.
```

**8. Added: Update** (identified) · 2026-05-02 02:06 UTC

```diff
+ We've identified a fix to restore bank feeds in Quickbooks for clients that have had their Pro Access firm connect the bank feed on their behalf. This change will be rolling out in a few minutes.
```

**9. Added: Update** (monitoring) · 2026-05-02 02:15 UTC

```diff
+ The fix has been rolled out and we are monitoring traffic from Quickbooks.
```

**10. Added: Update** (resolved) · 2026-05-02 04:09 UTC

```diff
+ We see Quickbooks successfully syncing bank feeds initiated by Pro Access firms for their client's accounts.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-02 02:02 UTC | Critical incident: Quickbooks bank feeds connected by Pro Access firms to their clients are... (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4c187638a3ce0f · Markdown: https://rewindex.com/change/i4c187638a3ce0f.md · JSON: https://rewindex.com/api/v1/changes/i4c187638a3ce0f · Generated 2026-10-18T01:54:29.600Z