# Cartesia: Major incident: Agents Telephony failing in the US

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-08-07 13:30 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://status.cartesia.ai/incidents/01KZEEJMKNE084HS2Y9SC6QBAJ](https://status.cartesia.ai/incidents/01KZEEJMKNE084HS2Y9SC6QBAJ)
- [Company: Cartesia](https://rewindex.com/company/cartesia.md)
- Versions: before (none: first archived) → after incident\_version:674/01KZEEJMKNE084HS2Y9SC6QBAJ@88f20d82b4cd
- Change 1 of 1 for this incident

Incident page (full timeline): [Agents Telephony failing in the US](https://rewindex.com/company/cartesia/incidents/01KZEEJMKNE084HS2Y9SC6QBAJ.md)
## What changed

**1. Added: Title**

```diff
+ Agents Telephony failing in the US
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-07 13:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-07 15:20 UTC
```

**6. Added: Update** (investigating) · 2026-08-07 15:14 UTC

```diff
+ We are investigating the issue.
```

**7. Added: Update** (resolved) · 2026-08-07 15:20 UTC

```diff
+ This incident has been resolved. We apologize for the inconvenience and will provide further details once we've concluded our internal investigation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-07 13:30 UTC | Major incident: Agents Telephony failing in the US (this change) | major |

All Cartesia changes: [timeline](https://rewindex.com/company/cartesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4c02002b63aab1 · Markdown: https://rewindex.com/change/i4c02002b63aab1.md · JSON: https://rewindex.com/api/v1/changes/i4c02002b63aab1 · Generated 2026-10-20T00:00:44.845Z