# Rootly: Major incident: Slack Outage (3rd Party) Impacting Rootly Slack App

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-07-27 09:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hvtbq388yc81](https://stspg.io/hvtbq388yc81)
- [Company: Rootly](https://rewindex.com/company/rootly.md)
- Versions: before (none: first archived) → after incident\_version:287/pct2cyz0xrfq@27c3cfa9512f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Slack Outage (3rd Party) Impacting Rootly Slack App
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-07-27 09:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-07-27 10:05 UTC
```

**6. Added: Affected components**

```diff
+ Slack
```

**7. Added: Update** (identified) · 2023-07-27 09:00 UTC

```diff
+ Slack is currently experiencing an outage which subsequently is affecting Rootly's Slack application. Expect Slack related actions (including those outside of Rootly's Slack app) to be affected (e.g. channel creation, notifications, etc.). Rootly.com Web App continues to function as normal and can still create incidents from there. You still can create incident through our Web Interface. Updates from their incident: https://status.slack.com/2023-07/08e3781ccbef33d5
```

**8. Added: Update** (resolved) · 2023-07-27 10:05 UTC

```diff
+ Slack has restored full functionality to their services and has resolved their incident. Rootly's services are fully restored as a result.  Details can be found on Slack's status page here: https://status.slack.com/2023-07/08e3781ccbef33d5
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-07-27 09:00 UTC | Major incident: Slack Outage (3rd Party) Impacting Rootly Slack App (this change) | outage |

All Rootly changes: [timeline](https://rewindex.com/company/rootly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i4b36453e454c4d · Markdown: https://rewindex.com/change/i4b36453e454c4d.md · JSON: https://rewindex.com/api/v1/changes/i4b36453e454c4d · Generated 2026-10-18T00:39:15.413Z