# Neon: Major incident: Issue with project or branch operations is us-east-1

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-06-01 10:54 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/6a1d64fa18ad2405727de144](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/6a1d64fa18ad2405727de144)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/6a1d64fa18ad2405727de144@c56ad8ebd128
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with project or branch operations is us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-01 10:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-01 12:08 UTC
```

**6. Added: Affected components**

```diff
+ Project/Branch Operations
```

**7. Added: Update** (investigating) · 2026-06-01 10:54 UTC

```diff
+ We are actively investigating an issue with a Neon service. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
```

**8. Added: Update** (investigating) · 2026-06-01 11:22 UTC

```diff
+ Starting at approximately at 10:22 UTC June 01, 2026, customers in us-east-1 region may experience failures while creating or deleting branches, or projects, connections to new database created might be affected. Existing database connectivity remains unaffected. We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.
```

**9. Added: Update** (monitoring) · 2026-06-01 11:45 UTC

```diff
+ Between 10:22 UTC and 11:32 UTC, June 01, 2026, customers may have experienced failures while creating new projects or branches. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.
```

**10. Added: Update** (resolved) · 2026-06-01 12:08 UTC

```diff
+ Between 10:22 UTC and 11:32 UTC, June 01, 2026, customers may have experienced failures while creating new projects or branches. The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience. If you require further details, please submit a support ticket.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-01 10:54 UTC | Major incident: Issue with project or branch operations is us-east-1 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4b2471df36bdde · Markdown: https://rewindex.com/change/i4b2471df36bdde.md · JSON: https://rewindex.com/api/v1/changes/i4b2471df36bdde · Generated 2026-10-18T06:41:40.081Z