# Secureframe: Major incident: Office365: Some user logins and some integration syncs failing

**Summary:** Secureframe reported a major Web Application incident affecting some Office365 user logins and integration syncs, starting 2024-08-20 15:00 UTC and resolved at 2024-08-20 16:25 UTC; the recorded duration was 1 h 24 min. A fix was implemented at 08-20 16:15 UTC, but no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-08-20 15:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nxqzz3tswgmy](https://stspg.io/nxqzz3tswgmy)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/6vnyccy1syj7@9ec9a38efdf4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Office365: Some user logins and some integration syncs failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-08-20 15:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-20 16:25 UTC
```

**6. Added: Affected components**

```diff
+ Web Application
```

**7. Added: Update** (investigating) · 2024-08-20 15:00 UTC

```diff
+ We are currently investigating this error.
```

**8. Added: Update** (identified) · 2024-08-20 15:02 UTC

```diff
+ The issue has been identified and we are working on a resolution.
```

**9. Added: Update** (monitoring) · 2024-08-20 16:15 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-08-20 16:25 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-08-20 15:00 UTC | Major incident: Office365: Some user logins and some integration syncs failing (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i4acfde50d619c8 · Markdown: https://rewindex.com/change/i4acfde50d619c8.md · JSON: https://rewindex.com/api/v1/changes/i4acfde50d619c8 · Generated 2026-10-18T01:30:26.557Z