# Contentstack: Critical incident: Contentstack – Azure NA – Web Application Unavailability

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-06-17 13:23 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/pjtgpk5655kn](https://stspg.io/pjtgpk5655kn)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)
- Versions: before (none: first archived) → after incident\_version:728/y00jl95yj7b7@851427eba318
- Change 1 of 1 for this incident

Incident page (full timeline): [Contentstack – Azure NA – Web Application Unavailability](https://rewindex.com/company/contentstack/incidents/y00jl95yj7b7.md)
## What changed

**1. Added: Title**

```diff
+ Contentstack – Azure NA – Web Application Unavailability
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-17 13:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-17 13:44 UTC
```

**6. Added: Affected components**

```diff
+ Microsoft Azure US Region - Web Application, Web Application
```

**7. Added: Update** (investigating) · 2026-06-17 13:23 UTC

```diff
+ We are currently investigating an issue affecting the Web Application in the Microsoft Azure US Region. During this time, users may experience difficulties loading the Contentstack Application. Other regions and content delivery of already-published content remain unaffected. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. We understand the impact this may have on your operations and are treating this with the highest priority. Customer Action: No action is required from customers at this time. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
```

**8. Added: Update** (identified) · 2026-06-17 13:32 UTC

```diff
+ The root cause of the issue affecting the Web Application in the Microsoft Azure US Region has been identified. Our engineering team is currently implementing a fix to restore normal service. Other regions and content delivery of already-published content remain unaffected. Customer Action: No action is required from customers at this time. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
```

**9. Added: Update** (monitoring) · 2026-06-17 13:38 UTC

```diff
+ The issue affecting the Web Application in the Microsoft Azure US Region has been mitigated and services are operating normally. Our team will continue monitoring system performance closely to ensure stability. Customer Action: If you are still experiencing difficulties loading the Contentstack application, please clear your local browser cache and reload the page.  If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
```

**10. Added: Update** (resolved) · 2026-06-17 13:44 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-17 13:23 UTC | Critical incident: Contentstack – Azure NA – Web Application Unavailability (this change) | critical |

All Contentstack changes: [timeline](https://rewindex.com/company/contentstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4a18036d25137d · Markdown: https://rewindex.com/change/i4a18036d25137d.md · JSON: https://rewindex.com/api/v1/changes/i4a18036d25137d · Generated 2026-10-19T23:13:38.861Z