# Elastic Cloud: Major incident: Delayed AutoOps Metrics in AWS us-east-1

**Summary:** Elastic Cloud reported a major degradation causing delayed AutoOps metrics for customers in AWS us-east-1, starting 2026-04-30 21:46 UTC and lasting 50 min until resolution at 2026-04-30 22:36 UTC. The vendor reported the issue fixed and under monitoring at 04-30 22:18 UTC; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-04-30 21:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fw6w1ctyqw8n](https://stspg.io/fw6w1ctyqw8n)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/jqjz5d495q3z@4fb4210aaa86
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delayed AutoOps Metrics in AWS us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-30 21:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-30 22:36 UTC
```

**6. Added: Affected components**

```diff
+ AutoOps, Global services - AutoOps
```

**7. Added: Update** (identified) · 2026-04-30 21:46 UTC

```diff
+ We have identified and are working to mitigate an issue which is causing delayed AutoOps metrics for customers in AWS us-east-1.
```

**8. Added: Update** (monitoring) · 2026-04-30 22:18 UTC

```diff
+ This issue has now been resolved and we are continuing to monitor the system.
```

**9. Added: Update** (resolved) · 2026-04-30 22:36 UTC

```diff
+ This issue has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-30 21:46 UTC | Major incident: Delayed AutoOps Metrics in AWS us-east-1 (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4954538a2f96a4 · Markdown: https://rewindex.com/change/i4954538a2f96a4.md · JSON: https://rewindex.com/api/v1/changes/i4954538a2f96a4 · Generated 2026-10-18T02:55:36.847Z