# ElevenLabs: Major incident: Some ElevenAgents calls failed to start

> Major incident: Some ElevenAgents calls failed to start. Detected 2026-10-21 by Rewindex: what changed on ElevenLabs’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i4915a45a394dbd
Last updated: 2026-10-21T18:13:14Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-18 23:32 UTC · Detected: 2026-10-21 18:13 UTC
- [Source: https://status.elevenlabs.io/incidents/01M5FR709A2TFRYVVPZ4Y77DKB](https://status.elevenlabs.io/incidents/01M5FR709A2TFRYVVPZ4Y77DKB)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M5FR709A2TFRYVVPZ4Y77DKB@28838fb8d1e8
- Change 1 of 1 for this incident

Incident page (full timeline): [Some ElevenAgents calls failed to start](https://rewindex.com/company/elevenlabs/incidents/01M5FR709A2TFRYVVPZ4Y77DKB.md)
## What changed

**1. Added: Title**

```diff
+ Some ElevenAgents calls failed to start
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-18 23:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-19 02:08 UTC
```

**6. Added: Update** (investigating) · 2026-09-19 00:34 UTC

```diff
+ We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
```

**7. Added: Update** (monitoring) · 2026-09-19 00:35 UTC

```diff
+ The calls are working now.
```

**8. Added: Update** (identified) · 2026-09-19 00:48 UTC

```diff
+ We are still seeing some calls that are failing, our team is currently applying a new fix.
```

**9. Added: Update** (monitoring) · 2026-09-19 00:56 UTC

```diff
+ We have released another fix, the error rate is now down.
```

**10. Added: Update** (resolved) · 2026-09-19 02:08 UTC

```diff
+ The issue has been fully resolved and everything is functional again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-18 23:32 UTC | Major incident: Some ElevenAgents calls failed to start (this change) | outage |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Some ElevenAgents calls failed to start on ElevenLabs’s status page, changed 2026-09-18 23:32 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i4915a45a394dbd
- Citation: ElevenLabs, “Major incident: Some ElevenAgents calls failed to start” (2026-09-18 23:32 UTC). Archived by Rewindex: https://rewindex.com/change/i4915a45a394dbd (CC BY 4.0).
- Markdown link: `[ElevenLabs: Major incident: Some ElevenAgents calls failed to start (2026-09-18)](https://rewindex.com/change/i4915a45a394dbd)`


---
Canonical: https://rewindex.com/change/i4915a45a394dbd · Markdown: https://rewindex.com/change/i4915a45a394dbd.md · JSON: https://rewindex.com/api/v1/changes/i4915a45a394dbd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:24:02.876Z