# Salesforce: Major incident: Mule Soft Service Disruption: Anypoint MQ-Broker-eu-west-1

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-25 20:01 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.salesforce.com/incidents/20004378](https://status.salesforce.com/incidents/20004378)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004378@52db225c05d2
- Change 1 of 1 for this incident

Incident page (full timeline): [Mule Soft Service Disruption: Anypoint MQ-Broker-eu-west-1](https://rewindex.com/company/salesforce/incidents/20004378.md)
## What changed

**1. Added: Title**

```diff
+ Mule Soft Service Disruption: Anypoint MQ-Broker-eu-west-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-25 20:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-25 21:50 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Anypoint MQ-Broker-eu-west-1
```

**7. Added: Update** (update) · 2026-08-25 22:54 UTC

```diff
+ We’ve resolved a service disruption affecting Anypoint MQ in the EU region. During the period of impact, customers may have been unable to authenticate, retrieve data from Anypoint MQ, or initiate new jobs, with affected requests returning 5xx errors. Service was restored as of 21:50 UTC, and we’ve confirmed that Anypoint MQ is operating normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-25 20:01 UTC | Major incident: Mule Soft Service Disruption: Anypoint MQ-Broker-eu-west-1 (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i48baf24cecc47e · Markdown: https://rewindex.com/change/i48baf24cecc47e.md · JSON: https://rewindex.com/api/v1/changes/i48baf24cecc47e · Generated 2026-10-18T11:25:13.448Z