# SingleStore: Critical incident: Degraded performance on AWS us-east-1

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2025-10-20 08:18 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://status.singlestore.com/pages/incident/5f75344c593ae004ba02aaa6/68f5f03857e5a348fd0b2300](https://status.singlestore.com/pages/incident/5f75344c593ae004ba02aaa6/68f5f03857e5a348fd0b2300)
- [Company: SingleStore](https://rewindex.com/company/singlestore.md)
- Versions: before (none: first archived) → after incident\_version:163/68f5f03857e5a348fd0b2300@c6b319b85ae8
- Change 1 of 1 for this incident

Incident page (full timeline): [Degraded performance on AWS us-east-1](https://rewindex.com/company/singlestore/incidents/68f5f03857e5a348fd0b2300.md)
## What changed

**1. Added: Title**

```diff
+ Degraded performance on AWS us-east-1
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 08:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-21 01:11 UTC
```

**6. Added: Affected components**

```diff
+ AWS Clusters
```

**7. Added: Update** (identified) · 2025-10-20 08:18 UTC

```diff
+ Degraded performance on AWS region us-east-1 due to ongoing AWS issues. Please follow AWS status page for more information https://health.aws.amazon.com/health/status
```

**8. Added: Update** (identified) · 2025-10-20 15:56 UTC

```diff
+ Impact to workspace group and workspace creation/scaling (including autoscale) and intermittent database connectivity in AWS US East (N. Virginia / us-east-1) due to an upstream AWS issue; scheduled and interactive notebooks are also degraded.
```

**9. Added: Update** (identified) · 2025-10-20 21:12 UTC

```diff
+ Services are recovering from AWS. Currently, we have re-enabled clustering operations for AWS US East 1 region. That includes scaling, suspend/resume, and cluster creation. While the services recover, customers may continue to see intermittent connectivity issues trying to reach the DML/DDL endpoints.
```

**10. Added: Update** (resolved) · 2025-10-21 01:11 UTC

```diff
+ AWS has restored all services
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 08:18 UTC | Critical incident: Degraded performance on AWS us-east-1 (this change) | critical |

All SingleStore changes: [timeline](https://rewindex.com/company/singlestore/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i48b4390a5c6ff3 · Markdown: https://rewindex.com/change/i48b4390a5c6ff3.md · JSON: https://rewindex.com/api/v1/changes/i48b4390a5c6ff3 · Generated 2026-10-18T10:23:44.567Z