# Confluent: Major incident: Experiencing high error rate in AZURE in West Europe region

**Summary:** Confluent Cloud experienced elevated error rates and degraded performance in Azure West Europe, with major impact. The incident started at 2026-10-09 23:03 UTC and was resolved at 2026-10-10 09:36 UTC, lasting 10 h 33 min; Azure identified the issue, and a fix was implemented. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-09 23:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hnth2zjystz5](https://stspg.io/hnth2zjystz5)
- [Company: Confluent](https://rewindex.com/company/confluent.md)
- Versions: before (none: first archived) → after incident\_version:139/07y1w8m52p0q@d8c5e261f5da
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Experiencing high error rate in AZURE in West Europe region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-09 23:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-10 09:36 UTC
```

**6. Added: Affected components**

```diff
+ Confluent Cloud
```

**7. Added: Update** (investigating) · 2026-10-09 13:34 UTC

```diff
+ Users in West Europe region of Azure could face elevated error rates and experience degraded performance. We are currently investigating the issue and attempting to mitigate or provide a work-around.
```

**8. Added: Update** (identified) · 2026-10-09 16:46 UTC

```diff
+ Azure has identified the issue and recovery actions are underway
```

**9. Added: Update** (identified) · 2026-10-09 19:10 UTC

```diff
+ Confluent is continuing to work with Azure on recovery for a small number of affected clusters. Azure has not provided Confluent with a specific ETA for resolution. Our next update will be posted by 20:00 UTC, or sooner, as updates are available.
```

**10. Added: Update** (identified) · 2026-10-09 20:02 UTC

```diff
+ Confluent is continuing to work with Azure on recovery for a small number of affected clusters. Azure has not provided Confluent with a specific ETA for resolution. Our next update will be posted by 21:00 UTC, or sooner, as updates are available.
```

**11. Added: Update** (identified) · 2026-10-09 21:07 UTC

```diff
+ Confluent is continuing to work with Azure on recovery for a small number of affected clusters. Azure has not provided Confluent with a specific ETA for resolution. Our next update will be posted by 22:00 UTC, or sooner, as updates are available.
```

**12. Added: Update** (identified) · 2026-10-09 22:04 UTC

```diff
+ Confluent is continuing to work with Azure on recovery for a small number of affected clusters. Azure has not provided Confluent with a specific ETA for resolution. Our next update will be posted by 23:00 UTC, or sooner, as updates are available.
```

**13. Added: Update** (identified) · 2026-10-09 23:03 UTC

```diff
+ Confluent is continuing to work with Azure on recovery for a small number of affected clusters. Azure has not provided Confluent with a specific ETA for resolution. Our next update will be posted by 00:00 UTC, or sooner, as updates are available.
```

**14. Added: Update** (identified) · 2026-10-10 00:12 UTC

```diff
+ Confluent is continuing to work with Azure on recovery for a small number of affected clusters. Azure has not provided Confluent with a specific ETA for resolution. Our next update will be posted by 01:00 UTC, or sooner, as updates are available.
```

**15. Added: Update** (identified) · 2026-10-10 02:12 UTC

```diff
+ Confluent is continuing to work with Azure on recovery for a small number of affected clusters. Azure has not provided Confluent with a specific ETA for resolution. Our next update will be posted by 03:00 UTC, or sooner, as updates are available.
```

**16. Added: Update** (identified) · 2026-10-10 04:15 UTC

```diff
+ Confluent continues to work closely with Azure, and we are seeing recovery across a number of affected clusters. Azure has not yet provided a specific ETA for full resolution. We will continue to provide updates as more information becomes available.
```

**17. Added: Update** (monitoring) · 2026-10-10 08:47 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**18. Added: Update** (resolved) · 2026-10-10 09:36 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-09 23:03 UTC | Major incident: Experiencing high error rate in AZURE in West Europe region (this change) | outage |

All Confluent changes: [timeline](https://rewindex.com/company/confluent/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i487d8101457c8f · Markdown: https://rewindex.com/change/i487d8101457c8f.md · JSON: https://rewindex.com/api/v1/changes/i487d8101457c8f · Generated 2026-10-18T01:30:24.894Z