# Travis CI: Major incident: Builds not starting/queuing or stucks on .COM

**Summary:** Travis CI reported a major .COM outage with builds not starting, queuing or getting stuck, from 2020-03-24 10:42 UTC to 2020-03-24 12:34 UTC, lasting 1 h 51 min. The vendor attributed the problem to “misusage,” reported recovering infrastructure, and confirmed builds should behave normally after resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-03-24 10:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/kz19d5k3jj0h](http://stspg.io/kz19d5k3jj0h)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/v1vjd2sd2g2v@6f22516c2de0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Builds not starting/queuing or stucks on .COM
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-03-24 10:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-03-24 12:34 UTC
```

**6. Added: Update** (monitoring) · 2020-03-24 10:42 UTC

```diff
+ We have observed the root cause of the problem with the builds isn't starting due to misusage. Currently, we are recovering the infrastructure.
```

**7. Added: Update** (resolved) · 2020-03-24 12:34 UTC

```diff
+ Thank you for your patience. The incident has been resolved and builds should behave as normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-03-24 10:42 UTC | Major incident: Builds not starting/queuing or stucks on .COM (this change) | outage |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i48698f64454034 · Markdown: https://rewindex.com/change/i48698f64454034.md · JSON: https://rewindex.com/api/v1/changes/i48698f64454034 · Generated 2026-10-18T03:29:30.637Z