# Firebolt: Major incident: Firebolt V2 UI Experiencing Outage

**Summary:** Firebolt V2 UI access was down in a major incident starting 2025-01-31 00:23 UTC, resolved at 2025-01-31 01:29 UTC; the recorded duration was 1 h 5 min. Programmatic access could also be affected if a user token expired. Firebolt reported full operation restored at 01:15 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-01-31 00:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4c9zch1ktqfm](https://stspg.io/4c9zch1ktqfm)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/38ctlcc8wy0r@d3215d15ef48
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Firebolt V2 UI Experiencing Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-31 00:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-31 01:29 UTC
```

**6. Added: Affected components**

```diff
+ API, Firebolt Components - API, Firebolt Components - Web Application, Web Application
```

**7. Added: Update** (investigating) · 2025-01-31 00:23 UTC

```diff
+ Access to Firebolt V2 via the UI is temporarily down, and we are actively investigating. All other operations and access to Firebolt data are unaffected (programmatic access through SDKs and connectors, for example).
```

**8. Added: Update** (investigating) · 2025-01-31 00:42 UTC

```diff
+ We are continuing to investigate the UI access issue. It is possible that programmatic access may be impacted should a user token expire.
```

**9. Added: Update** (investigating) · 2025-01-31 01:15 UTC

```diff
+ Firebolt V2 UI and possible programmatic access issues have been resolved. Full operation has been restored.
```

**10. Added: Update** (resolved) · 2025-01-31 01:29 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-31 00:23 UTC | Major incident: Firebolt V2 UI Experiencing Outage (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i484388f0ce41aa · Markdown: https://rewindex.com/change/i484388f0ce41aa.md · JSON: https://rewindex.com/api/v1/changes/i484388f0ce41aa · Generated 2026-10-18T02:28:00.639Z