# Lever: Major incident: Google Cloud Services Down - Pillar Impacted

**Summary:** Pillar had a major outage starting 2025-06-12 18:45 UTC, resolved at 2025-06-13 10:49 UTC after 16 h 4 min. Customers could not access app.pillar.hr or Pillar integrations within Jobvite and Lever; the postmortem attributed the disruption to Google Cloud Platform. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-12 18:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8hg2cgzrqz3t](https://stspg.io/8hg2cgzrqz3t)
- [Company: Lever](https://rewindex.com/company/lever.md)
- Versions: before (none: first archived) → after incident\_version:230/pr8d0gws0dmx@7b234475c39a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Google Cloud Services Down - Pillar Impacted
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2025-06-12 18:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-13 10:49 UTC
```

**6. Added: Update** (identified) · 2025-06-12 18:45 UTC

```diff
+ An issue has been identified where there appears to be an outage with Google Cloud Services, Pillar is impacted. https://status.cloud.google.com
```

**7. Added: Update** (resolved) · 2025-06-13 10:49 UTC

```diff
+ This incident has been resolved.
```

**8. Added: Update** (postmortem) · 2025-06-19 13:46 UTC

```diff
+ On June 12, 2025, between 10:51 AM and 1:36 PM PT, Pillar experienced a service outage due to a widespread disruption within Google Cloud Platform \(GCP\), our cloud infrastructure provider. During this time, customers were unable to access the Pillar web application \([app.pillar.hr](http://app.pillar.hr)\), and Pillar integrations within Jobvite and Lever were also unavailable. The issue was caused by a global outage affecting GCP services, which directly impacted the infrastructure Pillar relies on to remain accessible. While our team closely monitored the situation, resolution was dependent on GCP restoring its services. Once the platform-wide issue was resolved, Pillar services recovered automatically. Our team also proactively reviewed the impacted period and worked to recover and restore any affected interviews where possible. However, due to the nature of the outage, we were unable to capture data from some interviews that were scheduled during the downtime. To improve our response to future incidents, we are integrating Pillar monitoring and alerting into Employ’s centralized Incident Response system and evaluating additional strategies to improve platform resilience. Moving forward, customers can view live system availability and updates anytime at [https://status.pillar.hr/](https://status.pillar.hr/). We sincerely apologize for the disruption and appreciate your continued trust in us. If you have any questions, please don’t hesitate to reach out.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-12 18:45 UTC | Major incident: Google Cloud Services Down - Pillar Impacted (this change) | outage |

All Lever changes: [timeline](https://rewindex.com/company/lever/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i47d8f08b523d53 · Markdown: https://rewindex.com/change/i47d8f08b523d53.md · JSON: https://rewindex.com/api/v1/changes/i47d8f08b523d53 · Generated 2026-10-18T02:55:10.706Z