# Canva: Major incident: Some users may have issues accessing Canva

**Summary:** Some users had intermittent issues accessing Canva in a major outage starting 2026-05-08 00:43 UTC and resolved at 2026-05-08 22:43 UTC, lasting 21 h 59 min. Canva attributed the disruption to an ongoing AWS service disruption, reported recovery, and monitored before marking it resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-08 00:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r2m1mhnzpp7j](https://stspg.io/r2m1mhnzpp7j)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/jw1fqn5zf4bx@e896a3d829f3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may have issues accessing Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 00:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-08 22:43 UTC
```

**6. Added: Update** (investigating) · 2026-05-08 00:43 UTC

```diff
+ Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
```

**7. Added: Update** (identified) · 2026-05-08 00:56 UTC

```diff
+ We’re currently experiencing intermittent issues due to an ongoing AWS service disruption. AWS has acknowledged the issue on their status page. We’re monitoring the situation closely and will update as more information becomes available. For vendor updates, see: https://health.aws.amazon.com/health/status
```

**8. Added: Update** (monitoring) · 2026-05-08 02:16 UTC

```diff
+ We've seen recovery and are currently monitoring for any further issues.
```

**9. Added: Update** (monitoring) · 2026-05-08 06:01 UTC

```diff
+ We're continuing to monitor for any impact while we wait for AWS to resolve the underlying issue.
```

**10. Added: Update** (resolved) · 2026-05-08 22:43 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 00:43 UTC | Major incident: Some users may have issues accessing Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i47a4660266e423 · Markdown: https://rewindex.com/change/i47a4660266e423.md · JSON: https://rewindex.com/api/v1/changes/i47a4660266e423 · Generated 2026-10-18T02:55:40.229Z