# Salesforce: Major incident: Datorama Service Disruption: Platform

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 06:50 UTC · Detected: 2026-10-18 05:14 UTC
- [Source: https://status.salesforce.com/incidents/20003371](https://status.salesforce.com/incidents/20003371)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003371@032ed2ad1d7a
- Change 1 of 1 for this incident

Incident page (full timeline): [Datorama Service Disruption: Platform](https://rewindex.com/company/salesforce/incidents/20003371.md)
## What changed

**1. Added: Title**

```diff
+ Datorama Service Disruption: Platform
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 06:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 09:48 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Platform
```

**7. Added: Update** (update) · 2025-10-20 11:59 UTC

```diff
+ This incident is part of a multi-cloud Service Disruption. Further investigation and details can be found here: https://status.salesforce.com/generalmessages/20000226 
```

**8. Added: Update** (update) · 2025-10-20 13:17 UTC

```diff
+ On October 20, 2025, at 06:50 UTC, multiple Salesforce clouds, including Marketing Cloud Intelligence, experienced a widespread service disruption caused by a Domain Name System (DNS) issue at a third-party cloud infrastructure vendor. Customers experienced delays and failures in connecting to their PODs and the Elastic Container Registry (ECR). Marketing Cloud Intelligence services were fully restored, and the issue was resolved at 09:48 UTC. The vendor implemented a fix forward, and we closely monitored recovery, scaling resources where needed to stabilize performance.  We apologize for how you and your business may have been affected by this incident. Salesforce is fully committed to minimizing downtime when incidents do occur. We also continually assess and improve our tools, processes, and architecture to provide you with the best service possible. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 06:50 UTC | Major incident: Datorama Service Disruption: Platform (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i471184082a67c5 · Markdown: https://rewindex.com/change/i471184082a67c5.md · JSON: https://rewindex.com/api/v1/changes/i471184082a67c5 · Generated 2026-10-18T12:19:08.973Z