# Iterable: Major incident: Journeys are having issues fetching, creating and saving journeys.

**Summary:** Iterable reported a major Global Web Application incident affecting fetching, creating and saving Journeys, causing delays or unexpected behavior. It started at 2025-03-07 09:57 UTC and was resolved at 2025-03-07 18:35 UTC, lasting 8 h 38 min. A fix was deployed by 10:32 UTC, restoring normal Journey function; Iterable later confirmed no further journey-edit errors. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-07 09:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/w5n1zq28py9y](https://stspg.io/w5n1zq28py9y)
- [Company: Iterable](https://rewindex.com/company/iterable.md)
- Versions: before (none: first archived) → after incident\_version:247/jrbg40mjtkjf@b9ca0427ccf4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Journeys are having issues fetching, creating and saving journeys.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-07 09:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-07 18:35 UTC
```

**6. Added: Affected components**

```diff
+ Global Web Application
```

**7. Added: Update** (investigating) · 2025-03-07 09:57 UTC

```diff
+ We are currently investigating an issue affecting Journeys where fetching, creation and saving of journeys is not working correctly. Customers may experience delays or unexpected behavior when using Journeys. Our Engineering team is actively working to identify the root cause. We will provide the next update in 60 minutes or sooner if more information becomes available.
```

**8. Added: Update** (monitoring) · 2025-03-07 10:32 UTC

```diff
+ A fix has been deployed and journey function is operating normally. Moving to monitoring state.
```

**9. Added: Update** (resolved) · 2025-03-07 18:35 UTC

```diff
+ We do not see any more errors in journey edits.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-07 09:57 UTC | Major incident: Journeys are having issues fetching, creating and saving journeys. (this change) | outage |

All Iterable changes: [timeline](https://rewindex.com/company/iterable/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i46a41fe3aebe06 · Markdown: https://rewindex.com/change/i46a41fe3aebe06.md · JSON: https://rewindex.com/api/v1/changes/i46a41fe3aebe06 · Generated 2026-10-18T01:30:17.170Z