# Wise: Major incident: Issue with Wise service

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-05-27 16:23 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/p5f5p0q4yf58](https://stspg.io/p5f5p0q4yf58)
- [Company: Wise](https://rewindex.com/company/wise.md)
- Versions: before (none: first archived) → after incident\_version:759/fcz0gvy40m67@7477133d0034
- Change 1 of 1 for this incident

Incident page (full timeline): [Issue with Wise service](https://rewindex.com/company/wise/incidents/fcz0gvy40m67.md)
## What changed

**1. Added: Title**

```diff
+ Issue with Wise service
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-27 16:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-27 16:57 UTC
```

**6. Added: Affected components**

```diff
+ 💱 Account, 🔗 API, 💳 Debit Card, 📱 Mobile App, 💸 Payments, 📰 Website
```

**7. Added: Update** (investigating) · 2025-05-27 16:23 UTC

```diff
+ We are aware of an incident affecting our services for cards, registration and transfers for all customers. We are investigating this incident and working to fix this as soon as possible.
```

**8. Added: Update** (monitoring) · 2025-05-27 16:39 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-05-27 16:57 UTC

```diff
+ This incident has been resolved. All services are now operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-27 16:23 UTC | Major incident: Issue with Wise service (this change) | major |

All Wise changes: [timeline](https://rewindex.com/company/wise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i467ebbad68f42a · Markdown: https://rewindex.com/change/i467ebbad68f42a.md · JSON: https://rewindex.com/api/v1/changes/i467ebbad68f42a · Generated 2026-10-19T21:43:47.385Z