# GitLab: Major incident: Pipelines failing with 502 error **Summary:** _summary pending_ - Kind: Major incident · Label: outage (model (Jev)) - Changed: 2026-01-16 10:24 UTC · Detected: 2026-10-18 05:08 UTC - [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/696a11fab4db2704d6ca3eb7](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/696a11fab4db2704d6ca3eb7) - [Company: GitLab](https://rewindex.com/company/gitlab.md) - Versions: before (none: first archived) → after incident\_version:188/696a11fab4db2704d6ca3eb7@1259c50003a7 - Change 1 of 1 for this incident Incident page (full timeline): [Pipelines failing with 502 error](https://rewindex.com/company/gitlab/incidents/696a11fab4db2704d6ca3eb7.md) ## What changed **1. Added: Title** ```diff + Pipelines failing with 502 error ``` **2. Added: Impact** ```diff + major ``` **3. Added: Status** ```diff + resolved ``` **4. Added: Start time** ```diff + 2026-01-16 10:24 UTC ``` **5. Added: Resolved time** ```diff + 2026-01-16 20:23 UTC ``` **6. Added: Affected components** ```diff + CI/CD ``` **7. Added: Update** (investigating) · 2026-01-16 10:24 UTC ```diff + We are currently investigating pipelines failing with "502 Bad Gateway" errors. More details available at https://gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **8. Added: Update** (investigating) · 2026-01-16 10:48 UTC ```diff + We are still investigating "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **9. Added: Update** (investigating) · 2026-01-16 11:14 UTC ```diff + We are investigating possible saturation. Users will still experience intermittent "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **10. Added: Update** (investigating) · 2026-01-16 11:41 UTC ```diff + We are still investigating "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **11. Added: Update** (investigating) · 2026-01-16 12:16 UTC ```diff + We are investigating a possible root cause, users still experience intermittent "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **12. Added: Update** (investigating) · 2026-01-16 12:50 UTC ```diff + We are investigating the rate limiting and related configuration changes is ongoing. Users might still experience intermittent 502 errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **13. Added: Update** (investigating) · 2026-01-16 13:32 UTC ```diff + We are still investigating the 502 intermittent errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **14. Added: Update** (investigating) · 2026-01-16 14:16 UTC ```diff + We are continuing to investigate possible backend performance bottlenecks and other upstream factors that could be causing the intermittent "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **15. Added: Update** (investigating) · 2026-01-16 15:04 UTC ```diff + We are continuing to investigate intermittent "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **16. Added: Update** (investigating) · 2026-01-16 15:59 UTC ```diff + Users still experience intermittent "502 Bad Gateway" errors when running pipelines. We are currently investigating previous Cloudflare configuration change. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **17. Added: Update** (investigating) · 2026-01-16 16:52 UTC ```diff + No material updates at this time. Users may still experience intermittent "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **18. Added: Update** (investigating) · 2026-01-16 17:42 UTC ```diff + Our team is currently working with Cloudflare to investigate the ongoing 502 errors. Users may still experience intermittent "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **19. Added: Update** (investigating) · 2026-01-16 18:39 UTC ```diff + No material updates at this time. Users may still experience intermittent "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **20. Added: Update** (investigating) · 2026-01-16 19:38 UTC ```diff + No material updates at this time. Users may still experience intermittent "502 Bad Gateway" errors when running pipelines. More details available at gitlab.com/gitlab-com/gl-infra/production/-/issues/21096 ``` **21. Added: Update** (identified) · 2026-01-16 20:15 UTC ```diff + Our team has identified that the 502 Bad Gateway errors were related to a Cloudflare Worker deployment in the HTTP router. A rollback of the deployment is showing a decline in 502 errors for the artifact endpoints. Our team is continuing to monitor. ``` **22. Added: Update** (resolved) · 2026-01-16 20:23 UTC ```diff + This incident is now resolved. Our team has confirmed that the rollback fixed the issue and we are no longer seeing 502 Bad Gateway errors. ``` ## History of this incident | When (UTC) | Change | Label | | --- | --- | --- | | 2026-01-16 10:24 UTC | Major incident: Pipelines failing with 502 error (this change) | outage | All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md) _Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._ --- Canonical: https://rewindex.com/change/i46435f59ef0cc5 · Markdown: https://rewindex.com/change/i46435f59ef0cc5.md · JSON: https://rewindex.com/api/v1/changes/i46435f59ef0cc5 · Generated 2026-10-18T11:25:16.029Z