# Ably: Major incident: Planned maintenance for ably.com and control.ably.net

**Summary:** Ably reported major-impact planned maintenance that made ably.com and control.ably.net unavailable; the realtime system was unaffected. The recorded start is 2024-07-09 10:23 UTC, but resolution is dated 2024-03-19 08:00 UTC; computed duration is unknown, while Ably’s update states maintenance lasted 30 minutes. _(machine-written, sol)_
- Kind: Major incident · Label: maintenance (model (Jev))
- Changed: 2024-07-09 10:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mxwsgfvnxqlx](https://stspg.io/mxwsgfvnxqlx)
- [Company: Ably](https://rewindex.com/company/ably.md)
- Versions: before (none: first archived) → after incident\_version:173/mypyxy2vk74t@ff97c7b6ceb3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Planned maintenance for ably.com and control.ably.net
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-09 10:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-03-19 08:00 UTC
```

**6. Added: Update** (resolved) · 2024-03-19 08:00 UTC

```diff
+ On Tuesday 19th March at 08:00 UTC we performed backend maintenance for ably.com and control.ably.net which lasted 30 minutes. During this period these services were unavailable. This did not affect the realtime system. Please contact Ably support if you have any concerns, or about anything else relating to the Ably service.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-09 10:23 UTC | Major incident: Planned maintenance for ably.com and control.ably.net (this change) | maintenance |

All Ably changes: [timeline](https://rewindex.com/company/ably/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i45c50858df47f7 · Markdown: https://rewindex.com/change/i45c50858df47f7.md · JSON: https://rewindex.com/api/v1/changes/i45c50858df47f7 · Generated 2026-10-18T02:28:07.927Z