# Doppler: Major incident: Reading/writing secrets failing due to an outage at our tokenization provider

**Summary:** Reading and writing secrets failed across Doppler’s API and Dashboard in a major-impact outage from 2021-12-07 18:32 UTC to 2021-12-07 19:01 UTC (28 min). Doppler attributed the failure to its tokenization provider being impacted by the AWS us-east-1 outage; all services were operational by 2021-12-07 18:45 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-12-07 18:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/p0qzfsqq8l0x](https://stspg.io/p0qzfsqq8l0x)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/plyh6g742vw7@2d28b7912c34
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Reading/writing secrets failing due to an outage at our tokenization provider
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-12-07 18:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-12-07 19:01 UTC
```

**6. Added: Affected components**

```diff
+ API (api.doppler.com), Dashboard (dashboard.doppler.com)
```

**7. Added: Update** (identified) · 2021-12-07 18:32 UTC

```diff
+ The tokenization provider is impacted by the AWS us-east-1 outage.
```

**8. Added: Update** (monitoring) · 2021-12-07 18:45 UTC

```diff
+ Our tokenization provider has recovered and all Doppler services are operational.
```

**9. Added: Update** (resolved) · 2021-12-07 19:01 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-12-07 18:32 UTC | Major incident: Reading/writing secrets failing due to an outage at our tokenization provider (this change) | outage |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i450090697486c6 · Markdown: https://rewindex.com/change/i450090697486c6.md · JSON: https://rewindex.com/api/v1/changes/i450090697486c6 · Generated 2026-10-18T02:54:59.815Z