# Klaviyo: Major incident: Consent pages

**Summary:** Klaviyo reported a major incident affecting subscribe and unsubscribe pages for all profiles, potentially preventing marketing opt-ins and opt-outs. It started at 2025-10-01 02:16 UTC and was resolved at 2025-10-01 02:31 UTC, lasting 15 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-01 02:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/q1tygs5sj8wy](https://stspg.io/q1tygs5sj8wy)
- [Company: Klaviyo](https://rewindex.com/company/klaviyo.md)
- Versions: before (none: first archived) → after incident\_version:249/fhb6rjxbdqc8@c07e0fc1ac8c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Consent pages
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-01 02:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-01 02:31 UTC
```

**6. Added: Affected components**

```diff
+ Consent Pages, Unsubscribe & Preference Pages
```

**7. Added: Update** (monitoring) · 2025-10-01 02:16 UTC

```diff
+ We are currently monitoring an issue that was impacting subscribe and unsubscribe pages for all profiles. This may have prevented profiles from opting in or out of marketing communications. We'll provide updates as soon as more information is available.
```

**8. Added: Update** (resolved) · 2025-10-01 02:31 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-01 02:16 UTC | Major incident: Consent pages (this change) | outage |

All Klaviyo changes: [timeline](https://rewindex.com/company/klaviyo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i44e40721d62153 · Markdown: https://rewindex.com/change/i44e40721d62153.md · JSON: https://rewindex.com/api/v1/changes/i44e40721d62153 · Generated 2026-10-18T01:54:25.584Z