# Cloudinary: Major incident: DAM View Assets Error

**Summary:** Cloudinary reported a major DAM degradation: recently added, deleted, or modified assets could appear outdated, while asset actions and the API still worked. Recorded start: 2026-06-07 13:30 UTC; the vendor reported onset around 1:17 PM UTC on June 7, 2026. A fix was implemented; resolution was confirmed at 2026-06-08 06:31 UTC (duration: 17 h 1 min). _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-07 13:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/j6n0c575wr58](https://stspg.io/j6n0c575wr58)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/zsrvlj2dxqm1@604a4afb4936
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ DAM View Assets Error
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-07 13:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-08 06:31 UTC
```

**6. Added: Affected components**

```diff
+ Digital Asset Management (DAM)
```

**7. Added: Update** (investigating) · 2026-06-07 13:30 UTC

```diff
+ We are currently investigating an issue affecting recently added, deleted, or modified assets that may not appear up to date when viewed via the DAM. The issue began at approximately 1:17 PM UTC on June 7, 2026. Although asset views in the DAM may not be reflected accurately, any actions taken on assets are still being applied, and the API continues to function as usual. Please continue to follow this page for updates, and contact support@cloudinary.com if you need any assistance. Thank you!
```

**8. Added: Update** (monitoring) · 2026-06-07 13:54 UTC

```diff
+ The issue was identified, and a fix has been implemented.
```

**9. Added: Update** (resolved) · 2026-06-08 06:31 UTC

```diff
+ The issue has been resolved, and all services are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-07 13:30 UTC | Major incident: DAM View Assets Error (this change) | degradation |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i44bc5ee080decf · Markdown: https://rewindex.com/change/i44bc5ee080decf.md · JSON: https://rewindex.com/api/v1/changes/i44bc5ee080decf · Generated 2026-10-18T00:36:52.620Z