# Brex: Critical incident: Banking transaction approval tasks are failing to load

**Summary:** Brex reported a critical Banking outage: transaction approval tasks failed to load, preventing users from loading banking transactions for review. It started at 2026-01-27 17:10 UTC and was resolved at 2026-01-27 17:18 UTC, with a computed duration of 7 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-27 17:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vykw50w8pbzm](https://stspg.io/vykw50w8pbzm)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/g81c2c6jxpng@649095f88546
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Banking transaction approval tasks are failing to load
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-27 17:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-27 17:18 UTC
```

**6. Added: Affected components**

```diff
+ Banking
```

**7. Added: Update** (identified) · 2026-01-27 17:10 UTC

```diff
+ Users are experiencing issues with loading banking transactions for review. The team has identified the issue and is working on a fix.
```

**8. Added: Update** (resolved) · 2026-01-27 17:18 UTC

```diff
+ We have resolved the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-27 17:10 UTC | Critical incident: Banking transaction approval tasks are failing to load (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i4489ac7fd2085c · Markdown: https://rewindex.com/change/i4489ac7fd2085c.md · JSON: https://rewindex.com/api/v1/changes/i4489ac7fd2085c · Generated 2026-10-18T01:54:09.072Z