# crates.io: Major incident: Intermittent timeouts on API endpoints

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-02-14 18:45 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/1ykzwh3l2v3s](https://stspg.io/1ykzwh3l2v3s)
- [Company: crates.io](https://rewindex.com/company/crates-io.md)
- Versions: before (none: first archived) → after incident\_version:706/t49v2pfpv0vl@cf3d18f596b3
- Change 1 of 1 for this incident

Incident page (full timeline): [Intermittent timeouts on API endpoints](https://rewindex.com/company/crates-io/incidents/t49v2pfpv0vl.md)
## What changed

**1. Added: Title**

```diff
+ Intermittent timeouts on API endpoints
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-02-14 18:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-02-14 19:25 UTC
```

**6. Added: Affected components**

```diff
+ crates.io
```

**7. Added: Update** (investigating) · 2024-02-14 18:45 UTC

```diff
+ Some crates.io endpoints are timing out at present, including the summary route that drives the crates.io home page. We are investigating. Crate downloads are unaffected.
```

**8. Added: Update** (monitoring) · 2024-02-14 18:50 UTC

```diff
+ Restarting the dynos has restored service, but we are still investigating the root cause of the issue, and continue to monitor crates.io performance.
```

**9. Added: Update** (resolved) · 2024-02-14 19:25 UTC

```diff
+ crates.io continues to operate normally, and no further performance degradation or timeouts have been observed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-02-14 18:45 UTC | Major incident: Intermittent timeouts on API endpoints (this change) | major |

All crates.io changes: [timeline](https://rewindex.com/company/crates-io/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4474d3567064b4 · Markdown: https://rewindex.com/change/i4474d3567064b4.md · JSON: https://rewindex.com/api/v1/changes/i4474d3567064b4 · Generated 2026-10-20T00:48:50.107Z