# ngrok: Critical incident: Sites unavailable

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2025-03-14 17:32 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/06vcygqs72c2](https://stspg.io/06vcygqs72c2)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)
- Versions: before (none: first archived) → after incident\_version:670/hlswqpmgqxmr@09c1f1a5a157
- Change 1 of 1 for this incident

Incident page (full timeline): [Sites unavailable](https://rewindex.com/company/ngrok/incidents/hlswqpmgqxmr.md)
## What changed

**1. Added: Title**

```diff
+ Sites unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-14 17:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-14 22:46 UTC
```

**6. Added: Affected components**

```diff
+ API (https://api.ngrok.com), Dashboard (https://dashboard.ngrok.com), Endpoint Connectivity - Region - AP, Endpoint Connectivity - Region - AU, Endpoint Connectivity - Region - EU, Endpoint Connectivity - Region - IN, Endpoint Connectivity - Region - JP, Endpoint Connectivity - Region - SA, Endpoint Connectivity - Region - US, Endpoint Connectivity - Region - us-cal-1, ngrok.com, Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US, Region - us-cal-1
```

**7. Added: Update** (investigating) · 2025-03-14 17:32 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-03-14 17:48 UTC

```diff
+ We are recovering and monitoring performance
```

**9. Added: Update** (identified) · 2025-03-14 17:52 UTC

```diff
+ The issue has been identified and will be working to restore service.
```

**10. Added: Update** (monitoring) · 2025-03-14 19:28 UTC

```diff
+ We have mostly recovered and are monitoring
```

**11. Added: Update** (identified) · 2025-03-14 19:34 UTC

```diff
+ The issue has been identified and will be working to restore service
```

**12. Added: Update** (monitoring) · 2025-03-14 21:44 UTC

```diff
+ We have stabilized and are monitoring status
```

**13. Added: Update** (resolved) · 2025-03-14 22:46 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-14 17:32 UTC | Critical incident: Sites unavailable (this change) | critical |

All ngrok changes: [timeline](https://rewindex.com/company/ngrok/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i446419fcae90c0 · Markdown: https://rewindex.com/change/i446419fcae90c0.md · JSON: https://rewindex.com/api/v1/changes/i446419fcae90c0 · Generated 2026-10-20T00:48:41.612Z