# Red Hat (incl. Quay.io): Critical incident: Entitlement Network Outage

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-01-28 12:23 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/pvtg2xvsgm30](https://stspg.io/pvtg2xvsgm30)
- [Company: Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md)
- Versions: before (none: first archived) → after incident\_version:753/0xpvp1hlvx4c@2bad80c9ce93
- Change 1 of 1 for this incident

Incident page (full timeline): [Entitlement Network Outage](https://rewindex.com/company/red-hat/incidents/0xpvp1hlvx4c.md)
## What changed

**1. Added: Title**

```diff
+ Entitlement Network Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-28 12:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-28 15:25 UTC
```

**6. Added: Update** (investigating) · 2026-01-28 12:23 UTC

```diff
+ We are investigating an outage with the Entitlement Network (subscription.rhsm.redhat.com).
```

**7. Added: Update** (identified) · 2026-01-28 12:29 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (identified) · 2026-01-28 13:21 UTC

```diff
+ We're continuing to work on an issue with a backend service we rely on.
```

**9. Added: Update** (monitoring) · 2026-01-28 14:48 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-01-28 15:25 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-28 12:23 UTC | Critical incident: Entitlement Network Outage (this change) | critical |

All Red Hat (incl. Quay.io) changes: [timeline](https://rewindex.com/company/red-hat/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i443ec74e0aa8dc · Markdown: https://rewindex.com/change/i443ec74e0aa8dc.md · JSON: https://rewindex.com/api/v1/changes/i443ec74e0aa8dc · Generated 2026-10-20T00:17:12.129Z