# Contentful: Major incident: [INCIDENT] https://www.contentful.com/developers/docs/ is not working

**Summary:** Contentful Docs was unavailable in an incident rated major, with Web App listed as affected. It started at 2026-10-12 18:22 UTC and was marked resolved at 2026-10-12 18:27 UTC; the computed duration was 4 min. No cause or fix was stated, and the resolution update still said investigation was ongoing. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-12 18:22 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bcg9d9kk0h97](https://stspg.io/bcg9d9kk0h97)
- [Company: Contentful](https://rewindex.com/company/contentful.md)
- Versions: before (none: first archived) → after incident\_version:183/mstdl9wtk8tv@63d6bc77b007
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [INCIDENT] https://www.contentful.com/developers/docs/ is not working
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-12 18:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-12 18:27 UTC
```

**6. Added: Affected components**

```diff
+ Web App
```

**7. Added: Update** (identified) · 2026-10-12 18:22 UTC

```diff
+ Our monitoring systems have detected an outage of Contentful Docs (https://www.contentful.com/developers/docs/) we're investigating the nature and the cause of the outage and we'll update this incident as we have more details
```

**8. Added: Update** (resolved) · 2026-10-12 18:27 UTC

```diff
+ We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-12 18:22 UTC | Major incident: \[INCIDENT\] https://www.contentful.com/developers/docs/ is not working (this change) | outage |

All Contentful changes: [timeline](https://rewindex.com/company/contentful/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i4435fc3881fb92 · Markdown: https://rewindex.com/change/i4435fc3881fb92.md · JSON: https://rewindex.com/api/v1/changes/i4435fc3881fb92 · Generated 2026-10-18T02:28:24.565Z