# Salesforce: Major incident: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-27 05:20 UTC · Detected: 2026-10-18 05:10 UTC
- [Source: https://status.salesforce.com/incidents/20003631](https://status.salesforce.com/incidents/20003631)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003631@4e3165ea1759
- Change 1 of 1 for this incident

Incident page (full timeline): [Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1](https://rewindex.com/company/salesforce/incidents/20003631.md)
## What changed

**1. Added: Title**

```diff
+ Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-27 05:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-27 09:40 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Cloud Hub20 Applications-US-EAST-1
```

**7. Added: Update** (update) · 2026-01-27 08:38 UTC

```diff
+ We are currently investigating login issues affecting some customers in the US-EAST-1 region when accessing MuleSoft services. We've identified a misconfiguration that resulted from a recent deployment. We're working to restore the configuration as soon as possible. We'll share an update in 30 minutes or sooner, when additional information becomes available.  
```

**8. Added: Update** (update) · 2026-01-27 09:08 UTC

```diff
+ We have successfully updated the network configuration and have begun rolling restarts of the application PODs. We'll share an update in 30 minutes or sooner, when additional information becomes available.  
```

**9. Added: Update** (update) · 2026-01-27 09:40 UTC

```diff
+ The rolling restarts have completed, and validation is underway to ensure stability across the environment.  We'll provide a further update once validation is complete and service stability is confirmed.  
```

**10. Added: Update** (update) · 2026-01-27 11:50 UTC

```diff
+ As of 9:40 UTC, the issue affecting a subset of users' ability to log in has been resolved. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-27 05:20 UTC | Major incident: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1 (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i43eeebc2ba97ce · Markdown: https://rewindex.com/change/i43eeebc2ba97ce.md · JSON: https://rewindex.com/api/v1/changes/i43eeebc2ba97ce · Generated 2026-10-18T11:25:07.932Z