# Grafana Cloud: Major incident: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany

**Summary:** Grafana Cloud reported a major incident affecting Grafana Cloud Traces ingestion in AWS Germany - prod-eu-west-2, with elevated latency, intermittent errors, delayed ingestion and failed trace writes. It started at 2026-10-23 09:31 UTC and was still open when archived, open for 0 min at the last update; investigation was ongoing. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-23 09:31 UTC · Detected: 2026-10-23 09:33 UTC
- [Source: https://status.grafana.com/incidents/x264qsyj6cgd](https://status.grafana.com/incidents/x264qsyj6cgd)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before (none: first archived) → after incident\_version:278/x264qsyj6cgd@11ffe5840694
- Change 1 of 2 for this incident

Incident page (full timeline): [Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany](https://rewindex.com/company/grafana-cloud/incidents/x264qsyj6cgd.md)
## What changed

**1. Added: Title**

```diff
+ Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-23 09:31 UTC
```

**5. Added: Affected components**

```diff
+ AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2: Ingestion, OpenTelemetry Ingest Endpoint - AWS Germany - prod-eu-west-2, Traces - AWS Germany - prod-eu-west-2: Ingestion
```

**6. Added: Update** (investigating) · 2026-10-23 09:31 UTC

```diff
+ We are investigating elevated latency and intermittent errors when ingesting traces for Grafana Cloud Traces in AWS Germany. Customers may see delayed trace ingestion and failed trace writes. Next update by 10:30 UTC.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 09:31 UTC | Major incident: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany (this change) | degradation |
| 2026-10-23 10:23 UTC | [Incident updated: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany](https://rewindex.com/change/rfa16345e803695.md) | Normal progress |

Next: [change](https://rewindex.com/change/rfa16345e803695.md) · All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i43ceb0a6aa9633 · Markdown: https://rewindex.com/change/i43ceb0a6aa9633.md · JSON: https://rewindex.com/api/v1/changes/i43ceb0a6aa9633 · Generated 2026-10-24T12:03:13.606Z