# GitLab: Critical incident: 503s on GitLab.com

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-10-16 16:10 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad24c7acb21fb05a5db963c](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad24c7acb21fb05a5db963c)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6ad24c7acb21fb05a5db963c@e5e1d7886a71
- Change 1 of 1 for this incident

Incident page (full timeline): [503s on GitLab.com](https://rewindex.com/company/gitlab/incidents/6ad24c7acb21fb05a5db963c.md)
## What changed

**1. Added: Title**

```diff
+ 503s on GitLab.com
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-16 16:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-16 17:24 UTC
```

**6. Added: Affected components**

```diff
+ API, Background Processing, Canary, CI/CD, CI/CD - Hosted runners for GitLab community contributions, CI/CD - Hosted runners on Linux, CI/CD - Hosted runners on macOS, CI/CD - Hosted runners on Windows, CI/CD - Self-managed runners, Container Registry, docs.gitlab.com, forum.gitlab.com, GitLab agent server for Kubernetes, GitLab Customers Portal, GitLab Duo, GitLab Pages, Git Operations, Package Registry, packages.gitlab.com, SAML SSO - GitLab SaaS, Support Services, version.gitlab.com, Website
```

**7. Added: Update** (investigating) · 2026-10-16 16:10 UTC

```diff
+ We are investigating the cause of 503s on GitLab.com and the site moving slowly. We will update once we have additional details.
```

**8. Added: Update** (investigating) · 2026-10-16 16:25 UTC

```diff
+ We are still investigating the cause of 503 on GitLab.com. We are seeing some services return but errors still intermittent. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261
```

**9. Added: Update** (identified) · 2026-10-16 16:40 UTC

```diff
+ We have identified the cause of 503s on GitLab.com and are working to remediate the issue. We are still seeing intermittent 503s and site slowness as we work to resolve the issue. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261
```

**10. Added: Update** (identified) · 2026-10-16 16:52 UTC

```diff
+ Most services on GitLab.com have recovered but we are seeing slowness with Duo requests and services and are looking to resolve it. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261
```

**11. Added: Update** (monitoring) · 2026-10-16 17:05 UTC

```diff
+ We have taken steps to resolve the slowness and 503s on GitLab.com and are monitoring the situation. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261
```

**12. Added: Update** (resolved) · 2026-10-16 17:24 UTC

```diff
+ The issue is fully resolved and operations on GitLab.com and GitLab Duo are operating normally. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-16 16:10 UTC | Critical incident: 503s on GitLab.com (this change) | critical |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i43b841469414dd · Markdown: https://rewindex.com/change/i43b841469414dd.md · JSON: https://rewindex.com/api/v1/changes/i43b841469414dd · Generated 2026-10-18T10:23:44.396Z