# Bandwidth: Critical incident: Bandwidth App

> Critical incident: Bandwidth App. Detected 2026-11-12 by Rewindex: what changed on Bandwidth’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i43b044281e8222
Last updated: 2026-11-12T22:23:40Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-11-12 22:20 UTC · Detected: 2026-11-12 22:23 UTC
- [Source: https://status.bandwidth.com/incidents/2n2jhnzks7rq](https://status.bandwidth.com/incidents/2n2jhnzks7rq)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before (none: first archived) → after incident\_version:690/2n2jhnzks7rq@8b4d7067e39f
- Change 1 of 3 for this incident

Incident page (full timeline): [Bandwidth App](https://rewindex.com/company/bandwidth/incidents/2n2jhnzks7rq.md)
## What changed

**1. Added: Title**

```diff
+ Bandwidth App
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-11-12 22:20 UTC
```

**5. Added: Affected components**

```diff
+ Bandwidth App, Portals - Bandwidth App
```

**6. Added: Update** (identified) · 2026-11-12 22:20 UTC

```diff
+ Bandwidth teams have identified, due to a third party provider that some MFA emails are not being received as expected. Teams have engaged this provider to restore expected login behavior.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 22:20 UTC | Critical incident: Bandwidth App (this change) | critical |
| 2026-11-13 00:23 UTC | [Incident updated: Bandwidth App](https://rewindex.com/change/r27e2150488736e.md) |  |
| 2026-11-13 01:23 UTC | [Incident updated: Bandwidth App](https://rewindex.com/change/rd07396901ac5bc.md) |  |

Next: [change](https://rewindex.com/change/r27e2150488736e.md) · All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Bandwidth App on Bandwidth’s status page, changed 2026-11-12 22:20 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/i43b044281e8222
- Citation: Bandwidth, “Critical incident: Bandwidth App” (2026-11-12 22:20 UTC). Archived by Rewindex: https://rewindex.com/change/i43b044281e8222 (CC BY 4.0).
- Markdown link: `[Bandwidth: Critical incident: Bandwidth App (2026-11-12)](https://rewindex.com/change/i43b044281e8222)`


---
Canonical: https://rewindex.com/change/i43b044281e8222 · Markdown: https://rewindex.com/change/i43b044281e8222.md · JSON: https://rewindex.com/api/v1/changes/i43b044281e8222 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T02:26:46.810Z