# Lever: Critical incident: Lever Sandbox Down

**Summary:** Lever's Sandbox environments were inaccessible in a critical outage starting 2025-08-14 18:00 UTC and resolved at 2025-08-14 19:37 UTC, with a computed duration of 1 h 36 min. A fix was implemented by 19:19 UTC, restoring customer login; Lever reported no further impact at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-14 18:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/68dpznjft614](https://stspg.io/68dpznjft614)
- [Company: Lever](https://rewindex.com/company/lever.md)
- Versions: before (none: first archived) → after incident\_version:230/5q7v64j9d78k@374aa9b918d4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Lever Sandbox Down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-14 18:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-14 19:37 UTC
```

**6. Added: Affected components**

```diff
+ Sandbox
```

**7. Added: Update** (identified) · 2025-08-14 18:00 UTC

```diff
+ We’ve identified the issue causing Lever's Sandbox environments to be inaccessible, and we’re working to implement a fix.   Additional updates will be provided as soon as a resolution is in place.
```

**8. Added: Update** (monitoring) · 2025-08-14 19:19 UTC

```diff
+ A fix has been implemented for the issue causing Lever's Sandbox environment to be down. Customers should now be able to log in to sandbox environments. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
```

**9. Added: Update** (resolved) · 2025-08-14 19:37 UTC

```diff
+ The issue causing Lever's Sandbox environment to go down has been resolved. The incident occurred from 10:45 AM to 12:36 PM PT on 8/14/2025. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-14 18:00 UTC | Critical incident: Lever Sandbox Down (this change) | outage |

All Lever changes: [timeline](https://rewindex.com/company/lever/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i43a705b29974f4 · Markdown: https://rewindex.com/change/i43a705b29974f4.md · JSON: https://rewindex.com/api/v1/changes/i43a705b29974f4 · Generated 2026-10-18T03:55:44.518Z